• Test takers under 18 will need a parent or guardian to register with them and verify their identity, instead of the test taker. The parent or guardian must be at least 18 years old.

• To confirm details of current or previous homes you’ve lived in.
• To confirm details of current or previous cars you’ve owned.
• To confirm details of relatives.

• You may go into the local DMV office to take the test in-person: https://transportation.wv.gov/DMV/locations/Pages/default.aspx

• You may go into the local DMV office to take the test in-person: https://transportation.wv.gov/DMV/locations/Pages/default.aspx

• Your mouse cursor leaves the test session’s red border.
• Photos captured during the test don’t match the initial photo you submitted.
• A photo is captured that identifies additional people.

• The subject of the email will be “Ready to take your [type of test]?”

• The test time limit has passed.
• You have already completed the test.
• Test registrations are valid for 14 days and this time has passed.

• Please make sure that only KnowTo Drive Online has access to your webcam during the test.

• A clean webcam – no smudges or cracks.
• Good lighting – no shadows or glare.
• Just yourself – make sure the webcam is on the monitor you’re testing with, that you’re in view of the webcam and no one else is around you.

If you fail, you can retake the same test 7 days later.

If you were disqualified, you cannot retake the same test online again.

• You may go into the local DMV office to take the test in-person: https://transportation.wv.gov/DMV/locations/Pages/default.aspx

• You were disqualified from the test and cannot retake the same test online again. You may go into the local DMV office to take the test in-person: https://transportation.wv.gov/DMV/locations/Pages/default.aspx
• You didn’t fill in the required fields when registering.
• You’re already registered for the test – check your email to sign in to the test.
• You passed the test – check your email for next steps.

• You’ll need to sign back into the test session using the same information you registered with.

• KnowTo Drive Online requires a desktop or laptop connected to the internet, with access to a keyboard, mouse, and webcam.

• Residents under 18 must have a parent or guardian register with them. The parent or guardian must be a West Virginia resident and at least 18 years old.

• Class D Knowledge Test (Driver License Test)
• Motorcycle Knowledge Test

English and Spanish.

• Class D Knowledge Test (Driver License Test): https://transportation.wv.gov/DMV/DMVFormSearch/Drivers_Licensing_Handbook_web.pdf
• Motorcycle Knowledge Test: https://transportation.wv.gov/DMV/DMVFormSearch/Motorcycle_Operator_Manual.pdf

• A clean webcam – no smudges or cracks.
• Good lighting – no shadows or glare.
• Just yourself – make sure the webcam is on the monitor you’re testing on, that you’re in view of the webcam, and no one else is around you.

• The subject of the email will be “You have passed your [type of test]!”

• The subject of the email will be “You did not pass your [type of test].”

• The subject of the email will be “You were disqualified from your [type of test].”