You're being told to visit the DMV because your identity was not able to be validated online. The validation process is completed through a national third party identity verification partner and due to privacy and fraud prevention concerns the causes for these failures are not disclosed.

No additional details can be provided to correct this for you, and our support teams cannot correct or provide any further details. Attempting to register again will result in another failed verification.

Please make arrangements to visit your local DMV to complete your testing process.

You can retake the test as many times as needed to pass. If you fail or are disqualified, you must wait 7 days before attempting again.

Click the link below:

k2do-ak.iti4dmv.com/at-home

Following the registration process listed there begins the online testing process. Please note, this test needs to be taken on a laptop or a desktop computer as it will not work on a mobile device.

Yes, applicants who fail their test are required to pay to retake the test.

Credit cards and PIN-less debit cards are accepted, including: American Express, Mastercard, VISA, and Discover cards.

A disqualification occurs when the mouse cursor hovers outside the red boundary lines of the testing window after being warned, or due to the site not being able to detect your face , or detecting other people's faces during the test session.

The Hawai'i DMV is using strict anti-cheat measures through a secure internet browser; including camera validation and third party identify verification.