• Test takers 18 or older with a social security number will have their identity verified.

• To confirm details of current or previous homes you’ve lived in.
• To confirm details of current or previous cars you’ve owned.
• To confirm details of relatives.

• You may go into the Secretary of State office to take the test in-person: https://dsvsesvc.sos.state.mi.us/TAP/?Link=APPOINTMENT

• You may go into the Secretary of State office to take the test in-person: https://dsvsesvc.sos.state.mi.us/TAP/?Link=APPOINTMENT

• Your mouse cursor leaves the test session’s red border.
• Photos captured during the test don’t match the initial photo you submitted.
• A photo is captured that identifies additional people.

If you were disqualified, you can retake the test one more time.

• If you were disqualified twice, you cannot retake the test online. You may go into the Secretary of State office to take the test in-person: https://dsvsesvc.sos.state.mi.us/TAP/?Link=APPOINTMENT

• The subject of the email will be “Ready to take your Operator Knowledge Test?””

• The test time limit has passed.
• You have already completed the test.
• Test registrations are valid for 72 hours and this time has passed.

• Please make sure that only KnowTo Drive Online has access to your webcam during the test.

• A clean webcam – no smudges or cracks.
• Good lighting – no shadows or glare.
• Just yourself – make sure the webcam is on the monitor you’re testing with, that you’re in view of the webcam and no one else is around you.

If you fail, you can retake the test the same day.

If you fail twice on the same day, you can retake the test the next day.

If you were disqualified, you can retake the test one more time.

• If you were disqualified twice, you cannot retake the test online. You may go into the Secretary of State office to take the test in-person: https://dsvsesvc.sos.state.mi.us/TAP/?Link=APPOINTMENT

• You failed twice on the same day and must wait until the next day.
• You were disqualified twice and cannot retake the online. You may go into the Secretary of State office to take the test in-person: https://dsvsesvc.sos.state.mi.us/TAP/?Link=APPOINTMENT
• You didn’t fill in the required fields when registering.
• You’re already registered for the test – check your email to sign in to the test.
• You passed the test – check your email for next steps.

• Social Security Number
• Alien Registration Number
• I-94

• You’ll need to sign back into the test session using the same information you registered with.

• KnowTo Drive Online requires a desktop or laptop connected to the internet, with access to a keyboard, mouse, and webcam.

• Albanian
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• Bangla
• Burmese
• Chaldean
• Chinese
• Dari
• English
• Farsi
• French
• Greek
• Hindi
• Italian
• Japanese
• Karen
• Kibembe
• Kinyarwanda
• Kirundi
• Korean
• Laotian
• Malay
• Pashto
• Polish
• Portuguese
• Punjabi
• Romanian
• Russian
• Spanish
• Swahili
• Ukrainian
• Urdu
• Vietnamese

• A clean webcam – no smudges or cracks.
• Good lighting – no shadows or glare.
• Just yourself – make sure the webcam is on the monitor you’re testing on, that you’re in view of the webcam, and no one else is around you.

• The subject of the email will be “You have passed your Operator Knowledge Test!”

• The subject of the email will be “You did not pass your Operator Knowledge Test.”

• The subject of the email will be “You were disqualified from your Operator Knowledge Test.”